You will be billed based on the heat you use, via a budget payment option. This is the most common way that people pay for the fuel bills.
The Budget payment scheme is where we bill you annually in advance and collect a fixed amount each week or month to pay for this. The bill will normally be based on your actual consumption for the year before, and you make agreed regular payments over the year to meet this cost. Please note, in your first year, you will be billed on the expected consumption based on the size of your property. If you find that you are using significantly more or less heat than we have estimated, please contact us and we will review your weekly/monthly payment accordingly.
We will issue a bi-annual statement of your heat account. The heating cost and your payments will be reviewed annually.
You can arrange your fixed, weekly or monthly, payments when you set up your account with us. Direct Debit is the simplest and most common option. However, there are alternative options, if you prefer not to use Direct Debit (see below).
For any queries or issues relating to your bills or payments, or general questions about your heating, please contact Aberdeen Heat & Power.
There are a number of methods for you to pay for your heat;
Direct debit – Simplest method and helps ensure you are always up to date with payments
Bank Standing Order
BACS Payment through your bank
Cash Payment – At our office
We are able to read your meters remotely, so there should be no estimated bills.
If you can, we recommend that you check your meter reading when you receive your statements, and periodically throughout the year. The meter is housed under the flap on the HIU.
To read your heat meter, record all numbers from left to right, including any numbers which fall after the decimal point, from the first digit, to the MWh indicator.
HEATING & WATER ISSUES & FAULTS
Prior to reporting a fault or issue, if you can, please check your control settings to ensure your system is ‘asking’ for heat. See our Heating Troubleshooting Guide for the checks to make.
If you need any help or advice with understanding your heating controls and how to use them, then don’t worry we can help, or you can use the Council’s free Home Energy Advice Service, a service provided by local organisation SCARF through their Home Energy Advice Team. Contact them on 0808 129 0888, or email firstname.lastname@example.org
To report a fault or any issues with the heating and hot water in your home please contact Aberdeen City Council Contact Centre.
Tel: 03000 200 292
Online at: https://www.aberdeencity.gov.uk
British Sign Language (BSL) users can contact the council direct by using ContactSCOTLAND-BSL.
Alternatively, you can use the Next Generation Text Service also known as Text Relay https://www.relayuk.bt.com/ by dialling 18001 + the required telephone number listed above.
- Do not attempt any repairs yourself
- Do not remove the casing from the HIU
- There are hot surfaces and electrical components, so risk of burns or electrical shocks