Privacy Policy


Aberdeen Heat & Power Co Ltd (“we”/”us) 63 Cotton Street, Aberdeen, AB11 5EG promise to respect any personal data you share with us, or that we get from other organisations and keep it safe. We aim to be clear when we collect your data and not do anything you would not reasonably expect.

Our communications will only relate to management of your installation, maintenance and heat supply account with us. We do not issue any marketing information to our customers.

Where we collect information about you from

We only collect information when you give it to us DIRECTLY in order to become a customer of Aberdeen Heat & Power Co Ltd. We do not sell to or share personal details with third parties for the purposes of marketing.


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Keeping your information safe and secure

We ensure that there are appropriate technical controls in place to protect your personal details. For example our network is protected and routinely monitored.

We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff.

We may need to disclose your details if required to the police, regulatory bodies or legal advisors.

We will only ever share your data in other circumstances if we have your explicit and informed consent.

Keeping your information up to date

We really appreciate it if you let us know if your contact details change.

Your right to know what we know about you, make changes or ask us to stop using your data

Under GDPR, you have a right to ask us to stop processing your personal data except when it is required for business critical purposes, which is the only reason we use your data.

You have a right to ask for a copy of the information we hold about you. If there are any discrepancies in the information we provide, please let us know and we will correct them.

If you have any questions please send these to, and for further information see the following link

Changes to this Policy

We may change this Data Privacy Policy from time to time. If we make any significant changes in the way we treat your personal information we will make this clear on our website and/or by contacting you directly.

If you have any questions, comments or suggestions, please let us know by contacting Aberdeen Heat & Power Co Ltd at 63 Cotton Street, Aberdeen AB11 5EG or at


Related links:

Helping vulnerable customers
Listening to concerns
Vulnerable customers policy and procedures