Metered Customers

WHAT IS DISTRICT HEATING?

District heating uses a central heat source to provide heat to a number of properties at once, which allows the system to take advantage of efficiencies of scale and reduces energy losses and carbon emissions when compared to having a similar individual heat source in each property.
The heat for the Network is generated in an Energy Centre. The heat is produced by a combination of a Gas Combined Heat and Power (CHP) engine and Gas boilers. The CHP Engine uses a gas generator to produce electricity, and the heat from this process is captured, to provide heat and on demand hot water to the properties connected to the heat network, including your home. The electricity produced is exported to the electricity grid. The Gas Boilers provide additional heat for the Network when required. The heat produced in the Energy centre is circulated through the pipe network to your home as hot water.

IMPORTANT INFORMATION

SETTING UP YOUR ACCOUNT

YOUR HEATING SYSTEM

CONTROLLING YOUR HEATING SYSTEM

HEATING TROUBLESHOOTING GUIDE