Covid-19 — IMPORTANT INFORMATION FROM ABERDEEN HEAT & POWER

The Aberdeen Heat & Power team are working from home during the Covid-19 coronavirus pandemic, in line with UK and Scottish government guidelines. As a result, our office is closed to the public until further notice.

Heat and power repairs are NOT affected and if you need help, please contact us on the following numbers to ensure a rapid response:

Aberdeen City Council tenants only 03000 200292

ISTA  pre-payment metering issues 01223 874974

All other residential and commercial customers 01224 580058

 

The operator will…

  • Ask you about the nature of the repair you need
  • Ask you questions directly relating to Covid-19
  • Advise you how to prepare the area in your property where the repair will be made to ensure safe social distancing can be maintained for our workforce

Thank you for your co-operation.

Delivering affordable warmth to Aberdeen through district heat networks

ABERDEEN HEAT & POWER

Aberdeen Heat & Power is an independent not-for-profit company established by Aberdeen City Council in 2002 to help address fuel poverty in its housing stock.

Our prime goal remains tackling fuel poverty in the city’s council-owned high rise blocks and we have achieved up to 40% cost savings for the thousands of residents we supply.

We have now widened our key commitment to providing affordable heat and hot water to households right across the city, as well as to a mix of public and private enterprises. Among these are…

  • Residential flats and houses
  • Schools and higher education campuses
  • Student accommodation
  • Health centres
  • Sports facilities
  • Office blocks.

Aberdeen Heat & Power is recognised as an award-winning global leader for our work in developing and operating district heat networks.

Multi-storey buildings in Aberdeen
MORE ABOUT AH&P

OUR CUSTOMERS

Multi-storey buildings in Aberdeen

PRIVATE OWNERS

Our clean, fully controllable heat is the first choice of private owners in high-rise properties across Aberdeen. Our aim as a not-for-profit company is to provide low-cost, low-maintenance heat, and our customers report a significant reduction in their bills while enjoying thermostatically-controlled radiators in every room. If you are an Aberdeen Heat & Power customer and need help, or you live in a property we supply and would like to get connected, please contact 01224 580058. 

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Multi-storey buildings in Aberdeen

TENANTS

Aberdeen Heat & Power delivers affordable, clean, fully controllable heat to thousands of Aberdeen City Council high-rise tenants. Residents typically see a 40% reduction in their heating bills, and benefit from thermostatically-heated radiators as well as our commitment to maximum reliability and minimal maintenance. If you are an Aberdeen City Council tenant and need advice on how to get connected or have an issue with your existing AH&P supply, please contact 03000 200292. 

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METERED HOMES

The new Wellheads housing development in Aberdeen is heated from our Wellheads District Heating Network. In total we supply 283 homes contained in the four blocks of flats. The heat for the Network is generated in the Energy Centre situated on the North East Corner of the development. The heat is produced by a combination of a Gas Combined Heat and Power (CHP) engine and Gas boilers. If you are an Aberdeen City Council tenant and need advice on how to get connected or have an issue with your existing AH&P supply, please contact 03000 200292. 

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Aberdeen Sports Village running track

COMMERCIAL BUSINESSES

At Aberdeen Heat & Power, we are committed to delivering a cost-effective alternative to gas that also reduces carbon footprints while meeting commercial planning objectives. This is a key commitment for us as from 2024, it will no longer be possible to connect to the mains gas network. We work to connect both new build and existing premises to our network. We will work with you, your advisors and contractors to identify the right technical specification, design and installation for your new build. To find out how we can help you, call us on 01224 580058. 

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OUR NETWORKS

1
Tillydrone Energy Centre Dill Rd, Aberdeen AB24 2XL
2
Seaton Energy Centre
Seaton Dr, Aberdeen AB24
3
Linx Ice Arena
Aberdeen AB24 5NR
4
Stockethill Energy Centre
Stockethill Square, Aberdeen AB16
5
Hazelhead Energy Centre
Aberdeen AB15 8BE

Our heat and power networks bring together a broad mix of local authority and private homes, public buildings, and commercial enterprises across Aberdeen. All benefit from the heat and power supplied by our four energy centres at Tillydrone, Hazlehead, Seaton, and — the first to be developed back in 2005 — Stockethill. Among the buildings they together service are Aberdeen’s Town House, the city council’s HQ at Marischal College, Aberdeen Sports Village and Aquatic Centre, and the iconic Beach Ballroom.

OUR NETWORKS

“

I have been a customer of Aberdeen Heat and Power since its introduction into Seaton. It has proved to be a most efficient service, providing good value around the clock with hot water and heating available whenever required.

CATHERINE EMSLIE
Lord Hay’s Court, Seaton

WORK WITH US

Aberdeen Heat & Power works with a range of partners and stakeholders, providing guidance and advice on the development and operation of networks and how to connect to them. Among them are policymakers, property developers, architects, and contractors.

For more information about how we can help you get your project connected, please call us on 01224 580058.

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Marischal College Aberdeen

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